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About Me

Sharing information, exchanging ideas and working together are just few properties of the Open Source paradigm. I have created and maintain this website as a point of reference for ideas, working papers and experiences, to be registered and discussed. Recommendations are mostly welcomed. Every problem is an opportunity unless this creates more problems. The cure sometimes becomes worse than the problem itself. Nevertheless, a problem shared is a problem solved.

Next Challenge: Bridging Business Intelligence with tertiary education (an ongoing project aiming to bring more intelligence into the academic environment of an academic institute)

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Top-Level University Administrator with a penchant for project management, business intelligence and ratings' assessment.


Professional Profile:

Highly experienced Educational Manager with a formidable track record across disparate sectors. Engages in a rigorous professional development, accruing a vast array of management courses and skills to bolster a Master of Business Administration; from Negotiation Skills to Front Line Management. Adept at supervising diverse teams in the successful completion of complex initiatives, such as the execution of a fully-customized information system in order to enhance services for both students and staff. Capable of performing a whole cornucopia of management tasks, from spearheading various projects to enhancing Key Performance Indicators (KPIs). Multi-skilled, dynamic and avid exponent of University Administration with a flair for project management.

My Summary:

As well as presiding over the smooth and efficient administration of a University Faculty, I love transcending the directive by devising new strategies that streamline internal processes and provide sustainable growth for the educational model. This allows the expression of creativity within my leadership mandate, whilst inspiring the effort to deliver a consummate University service to both students and staff.

I thrive in environments that demand the application of a multi-disciplinary approach, whereby spearheading complex projects to overseeing asset management functions are the order of the day. This rigorous disposition towards a professional development has been wrought from over 20 years as an Educational Manager and a further 10 flourishing in diverse sectors i.e. Logistics & Transport, Healthcare and Technology. During this time I have refined a myriad of skills to buttress already outstanding qualifications; from Front-line Management to Business Administration etc.

In my current role as Head of Academic Services at the University of Sheffield International Faculty, CITY College, I am involved in the key areas of (1) Student Admissions, (2) Student Records, (3) Academic Registry, (4) Corporate Information, (5) Facilities Management & Maintenance, and (6) Secretarial Services, strategically supporting the daily operations. Concomitant to this, I am supporting the Faculty to provide exceptional administrative services to stakeholders and assisting Management with accurate information to initiate decisions.

I boast a formidable track record in the realm of education, with a propensity for enhancing Key Performance Indicators (KPIs) and leading challenging initiatives. I am devoted to a constant desire to exceed targets and provide a superior educational service, reinvigorated by the maxim that within every problem therein lies better prospectives. I would love to channel this potent energy into the growth and development of various educational models. If you’re interested in connecting with me, please contact ergen@ergen.gr. I look forward to hearing from you.

Selected Papers: